📦 AliExpress Tracking

Open My Orders in the AliExpress app or website, tap the order, then Track Order / Logistics. The number appears once the seller ships — not when you pay.

• No number yet? The seller still has it. Most list a dispatch window on the product page.
• Several numbers on one order means the items shipped separately — each is tracked on its own.
• A number that returns nothing for a day or two is normal: it is created before the carrier scans the parcel.

• Order shipped / Shipment ready — a label exists. The parcel may still be with the seller.
• Departed from sorting centre / Arrived at facility — moving inside China.
• Left the country of origin / Handed over to airline — the long, quiet leg starts here.
• Arrived in destination country — it has landed in the UK and is entering the domestic network.
• Handed to local carrier — Royal Mail, Evri, Yodel or similar take over; local tracking begins.
• Out for delivery — arriving that day.

The most common worry is a parcel that shows nothing for a week or two. That gap is almost always the international leg: it is scanned when it leaves China and again when it lands, with little in between. Silence is not the same as lost.

• Sea and rail freight are much slower than air and can be quiet for weeks.
• Customs holds pause scanning without producing an event.
• Some economy services simply do not scan in transit at all.

Every order carries a Buyer Protection period, shown on the order itself. If the deadline is approaching and the parcel has not arrived, open a dispute before it expires — you can always close it if the parcel turns up.

• Ask the seller first through the order chat; many extend protection voluntarily.
• Keep the tracking screenshot — it is the evidence that matters in a dispute.
• See refunds & disputes for the full process.